Tonight I read Rick Anderson's 'Away from the "icebergs"'. Written by someone who is totally embracing the new technology, he says these threats to libraries are "remnants of a bygone information age, practices and attitudes that no longer make sense but which we have difficulty letting go."
One of these, he says, is reliance on a print collection, because now everyone can have access to everything, and we don't have to have the information in print. He refers to a staggering drop in circulation (55% over 12 years) in his library, and suggests we have to be ready to move away from print, lest we end up in a life raft called the old fashioned book format, no doubt using our hands instead of paddles.
I disagree with this in our library's situation. Though we have a lot of patrons who are Internet and Web2.0 savvy, we also have a very large client base who are not. An example of this is the number of Introduction to Computers courses we have run over the years. These are our clients... they are seniors, they live in a rural area with dial up, and they are learning to use a mouse. They read books; they like books. I agree more with the article I read yesterday, where the author stated that we have to evaluate our clientele and do what works for them.
I *do* agree with the statement "if our services can’t be used without training, then it’s the services that need to be fixed—not our patrons". We have so little time to help our patrons as it is. If something is so convoluted they can't figure it out without a training session, then it won't be embraced by them... so it will be a dud.
In the author's opinion, the "come to us" model of service is dead. He says "this means placing library services and content in the user’s preferred environment (i.e., the Web)". I agree that libraries are no longer the be all and end all where information is concerned. I disagree that the preferred environment is Web, at least in our library system (see above). That does not mean we ignore the new in favour of the old. It means that there is a balancing act going on here. If you fall out of the boat, you drown!
It is important to keep in mind that we are serving a rural population, many of them very conservative, that considers the library a community meeting place, where they can browse, chat and ask for help... there's nothing leaking and this ship is sound. Maybe we just need to keep a vigilant watch for those big, lurking bergs, and steer a careful path.
We can make ourselves accessible. One big step is a more attractive website, with a user friendly interface.
Addendum: In my enthusiastic search for the perfect iceberg, I neglected to pay attention to copyright. As it turns out, my first choice was copyrighted. I have contacted the photographer for permission to post it, but in the mean time, this stock photo (of a less beautiful, but still impressively sized group) will do just fine. Something to consider!!